Lead Program Monitor (Swords to Plowshares)

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.


Job Title: Lead Program Monitor – Stanford

Location: 250 Kearny St, San Francisco, CA 94108

Employment Type: Full-time, Non-exempt



The Lead Program Monitor is a full-time non-exempt position under the direction of the Property Manager. The Lead Program Monitor is responsible for oversight of the Program Monitors at Swords to Plowshares’ permanent supportive housing located at the Stanford Hotel in San Francisco, CA. Duties of this position include supervision of program monitors, conducting and participating in monitor meetings and trainings, ensuring accuracy of reporting, including but not limited to incident reports and shift reports. The Lead Program Monitor is responsible for making sure the program monitors are knowledgeable of the lease, Community Rules, wellness check policies, etc. and apply as needed. The Lead Program Monitor maintains the schedule for the program monitors and works with the Program Manager for On-Call Staffing to fill vacant shifts. The Lead Program Monitor understands they may be called to fill shifts if the shift cannot be filled with Swords to Plowshares employees or qualified vendors.



The Lead Program Monitor has two (2) primary roles: assisting in property management as needed and managing Program Monitors

The property management assistance includes but is not limited to:

  • Deliver mail to resident mailboxes in collaboration with other onsite staff
  • Ensure the proper collection and maintenance of data necessary for reporting to management, funders, and VA services staff
  • Ensure legal and contract compliance, including the timely and accurate reporting needed to achieve required contract objectives and outcomes
  • Assistance with resident files, work orders, and logs
  • Ensure all new move-in files are updated in Google Drive
  • Act as liaison with local community agencies and businesses who seek to provide services onsite
  • After-hour and weekend accessibility using a company cell phone for onsite staffing or resident emergencies and coverage needs
  • Unit vacancy management in collaboration with property management, the Department of Homelessness and Supportive Housing (DHSH), and the Veterans Administration case management staff
  • Assist with meal service, including but not limited to cooking, preparation, and serving of meals for monthly events
  • Responsible for updating and maintaining all building bulletin boards
  • Keep accurate and current forms and logs as assigned
  • Work in conjunction with maintenance and janitorial staff
  • Ensure communications between residents, staff, and management are timely and professional
  • Ensure the organization and cleanliness of the front desk

Management responsibilities:

  • Provide day-to-day support and serve as a role model for support staff
  • Track all training and professional development of program monitors
  • Supervise program monitors by providing coaching, discipline, and employee reviews
  • Interview and hire program monitors
  • Maintain calendar/schedule for program monitors
  • Participate in routine supervision with permanent staff
  • Maintain appropriate and timely documentation of supervision meetings
  • Attend all required training to ensure individual and professional growth
  • Participate in routine supervision with permanent staff
  • Employee must be able to carry out other essential duties of the position within what can be considered reasonable accommodation




  • Minimum high school diploma or GED


  • Minimum of four (4) years experience of oversight of front desk duties within a residential hotel setting
  • Minimum of two (2) years experience supervising and training staff



  • A thorough understanding of the challenges faced by veterans or other homeless populations such as Post Traumatic Stress Disorder, chronic homelessness, substance abuse-related disorders and other mental health issues
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative



  • Time management skills
  • Interpersonal and supervisory skills to include staff development and quality assurance
  • Writing skills to include the ability to maintain current and appropriate documentation
  • Computer skills and the ability to input data into a web-based system
  • Crisis Intervention, de-escalation, and conflict resolution skills
  • Ability to demonstrate clear professional boundaries
  • The demonstrated ability to work as part of a team



Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:

  • Excellent medical and dental packages
  • 403(b) retirement plan with employer contribution
  • 17 vacation days in the first year
  • 12 holidays every year
  • Wellness program