FAQ Renewal Information
If you are an existing or lapsed PJSA member wanting to renew your membership, please follow these steps:
–Login to the website. Enter your username and password. Your username is typically the original email address used to create your account. Please note: even if you have updated your email address, your original login username/email is still the same. Unfortunately, this is an unchangeable function in our software. You are permitted to change the email associated with your account, but not the username.
– If you have forgotten your password, please go to the forgot password link, and enter your email. An email will be sent to you with a link to follow to reset your password. Please be sure to check your spam folder.
– After logging in, choose and purchase a membership from our Membership page.
– Once this is done, click on the “Memberships” tab on your Account page, and you will be able to renew by clicking the “renew” button.
– You only need to go through this process once. After that, you’ll be able to renew your membership from your account page before it expires, or it will auto-renew, depending on the preferences you have on your account.
–For those who have multi-year memberships, they will have to be renewed manually by clicking “renew” on your account page.
If your recurrent subscription has lapsed, then follow these instructions:
- You have an automatically recurring subscription that has one or more completed payment(s), but that was not successfully billed at your last payment due date because of a lack of funds or an expired credit card (you will be notified by email if your credit card expires).
- You do not need to renew an automatically recurring subscription. Just go to your Account page > Memberships tab > and click the “update” link there. This will take you to a page where you’ll be able to update your payment details. After doing that, your subscriptions will usually renew in a few business days.
If you have any problems, please visit “how to renew” at https://docs.memberpress.com/article/264-how-users-renew-subscriptions#automatically%20recurring
Thank you for your continued interests and support of PJSA! If at any point you have difficulties with this process please contact firstname.lastname@example.org.