FAQ Renewal Information

Dear member,

If you are an existing or lapsed PJSA member wanting to renew your membership, please follow these steps:

Login to the website. Enter your username and password. Your username is typically the original email address used to create your account. Please note: even if you have updated your email address, your original login username/email is still the same. Unfortunately, this is an unchangeable function in our software. You are permitted to change the email associated with your account, but not the username.

If you have forgotten your password, please go to the forgot password link, and enter your email. An email will be sent to you with a link to follow to reset your password. Please be sure to check your spam folder.

After logging in, choose and purchase a membership from our Membership page.

– Once this is done, click on the “Memberships” tab on your Account page, and you will be able to renew by clicking the “renew” button.

You only need to go through this process once. After that, you’ll be able to renew your membership from your account page before it expires, or it will auto-renew, depending on the preferences you have on your account.

–For those who have multi-year memberships, they will have to be renewed manually by clicking “renew” on your account page.

If your recurrent subscription has lapsed, then follow these instructions:

  • You have an automatically recurring subscription that has one or more completed payment(s), but that was not successfully billed at your last payment due date because of a lack of funds or an expired credit card (you will be notified by email if your credit card expires).
  • You do not need to renew an automatically recurring subscription. Just go to your Account page > Memberships tab > and click the “update” link there. This will take you to a page where you’ll be able to update your payment details. After doing that, your subscriptions will usually renew in a few business days.

If you have any problems, please visit “how to renew” at https://docs.memberpress.com/article/264-how-users-renew-subscriptions#automatically%20recurring

Thank you for your continued interests and support of PJSA! If at any point you have difficulties with this process please contact info@peacejusticestudies.org.